Service Desk Advantage


helpdesk10

Service Desk Advantage

24 x 7 Live Coverage – Personalized Support

WIT Service Desk provides a comprehensive, cost-effective, flexible help desk service that combines round-the-clock coverage, white label personalization and ability to resolve the most complex Level 3 and 4 issues efficiently – all while ensuring the highest-quality end-user experience and customer satisfaction.

Our Service Desk offering includes a number of high-touch services that provide your customers with a unified and responsive service desk experience. Our U.S.-based technicians, who are skilled in both Level 1 and Level 2 desktop and server side support, receive comprehensive end-user system information, which results in deeper, more informed technician insight that leads to faster and effective problem resolution.

Flexible Options – Unmatched Expertise

We adapt our services to the way you work. Choose business hours, after-hours only or complete 24 x 7 support.

Service Plan Hours1
Business Hours2 8:00 am to 6:00 pm
After Hours Only3 5:00 pm to 9:00 am
24×7 Coverage4 24 Hours