Service Desk Advantage
24 x 7 Live Coverage – Personalized Support
WIT Service Desk provides a comprehensive, cost-effective, flexible help desk service that combines round-the-clock coverage, white label personalization and ability to resolve the most complex Level 3 and 4 issues efficiently – all while ensuring the highest-quality end-user experience and customer satisfaction.
Our Service Desk offering includes a number of high-touch services that provide your customers with a unified and responsive service desk experience. Our U.S.-based technicians, who are skilled in both Level 1 and Level 2 desktop and server side support, receive comprehensive end-user system information, which results in deeper, more informed technician insight that leads to faster and effective problem resolution.
Flexible Options – Unmatched Expertise
We adapt our services to the way you work. Choose business hours, after-hours only or complete 24 x 7 support.
|Business Hours2||8:00 am to 6:00 pm|
|After Hours Only3||5:00 pm to 9:00 am|
|24×7 Coverage4||24 Hours|